REFUND POLICY


Returns


Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.


To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.


To complete your return, we require a receipt or proof of purchase.


Please do not send your purchase back to the manufacturer.


There are certain situations where only partial refunds are granted (if applicable)


Any item not in its original condition, is damaged or missing parts for reasons not due to our error


Any item that is returned more than 30 days after delivery


Refunds (if applicable)


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.


If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Late or missing refunds (if applicable)


If you haven’t received a refund yet, first check your bank account again.


Then contact your credit card company, it may take some time before your refund is officially posted.


Next contact your bank. There is often some processing time before a refund is posted.


If you’ve done all of this and you still have not received your refund yet, please contact us at teamsilvaenterprises@gmail.com.


Exchanges (if applicable)


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at teamsilvaenterprises@gmail.com and send your item to: 40 Eleanor Drive Kendall Park New Jersey US 08824.


Gifts


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.


If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.


Shipping


To return your product, you should mail your product to: 40 Eleanor Drive Kendall Park New Jersey US 08824


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.


Depending on where you live, the time it may take for your exchanged product to reach you, may vary.


If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


Restoking Fee & Shipment:


  • 1. Refunds: Products can be returned for a refund within 30 days of purchase.

  • 2. Store Credit: Products returned after 30 days are eligible for store credit equal to the purchase value.

  • 3. Restocking Fee: All returns and refunds are subject to a 20% restocking fee.

  • 4. Shipping Costs: Customers are responsible for the shipping costs of returned products.

  • 5. Non-refundable Shipping: Shipping and handling fees are non-refundable.

  • 6. Condition of Product: The product must be unopened to qualify for a refund. Opened products may not be eligible for a refund.